Refund Policy
Last updated October 28, 2026
Our money-back guarantee. You get a full $19 refund if either of these is true:
- You ask within 48 hours of buying, for any reason.
- It didn't work for you: live search wasn't working, or it found no aged cars in your area during your 30 days.
How to request a refund
Email [email protected] from the address you used at checkout, or include that address in your message. Within 48 hours you don't need to give a reason. After that, tell us briefly what went wrong, such as the ZIP code you searched.
What happens next
- We process refund requests within 2 business days.
- The money goes back to your original payment method. Most banks show it within 5 to 10 business days.
- Your 30-day live search access ends when the refund is issued.
What isn't covered
After 48 hours, we don't refund simply because you've finished using the report, already bought a car, or changed your mind, since by then you've had the full value of the searches, numbers and scripts. If something else went wrong, write to us and we'll do our best to make it right.
About your payment
Payments are handled by Stripe through Stripe Managed Payments, which processes your payment, calculates any sales tax and may also issue refunds under its own consumer-protection policies. Your receipt comes from Stripe.
Contact
[email protected]